Refund Policy
Last updated: July 18, 2025
Thank you for choosing Baltrivonexa. We strive to provide exceptional online masterclass experiences. This Refund Policy explains our approach to refunds and cancellations for our educational services.
Overview
Baltrivonexa offers online masterclasses focused on link building strategies and related educational content. Due to the digital nature of our services and the immediate access provided to course materials, refunds are handled according to the terms outlined below.
Refund Eligibility
Standard Refund Window
Refund requests must be submitted within 14 days of purchase. To qualify for a refund during this period, you must have accessed less than 20% of the course content, including videos, downloadable materials, and supplementary resources.
Technical Issues
If you experience technical difficulties that prevent you from accessing purchased content, please contact our support team immediately. We will work to resolve the issue promptly. If we cannot provide a satisfactory solution within a reasonable timeframe, you may be eligible for a full refund regardless of the standard window.
Non-Refundable Items
The following are not eligible for refunds:
Courses where more than 20% of content has been accessed or downloaded
Purchases made more than 14 days prior to the refund request
Promotional or discounted courses marked as non-refundable at the time of purchase
Gift certificates and promotional credits
Subscription renewals after the first 14 days of the renewal period
How to Request a Refund
To request a refund, please contact us using one of the following methods:
Email: info@baltrivonexa.com
Phone: +61 2 6362 7770
Written correspondence: 48 Clovelly Rd, Randwick NSW 2031, Australia
Your refund request should include:
Your full name and email address associated with the purchase
Order number or transaction reference
Reason for the refund request
Date of purchase
Refund Processing
Review Period
All refund requests will be reviewed within 5 business days of receipt. We may contact you for additional information if needed to process your request.
Approval and Timeline
Once your refund is approved, it will be processed within 7 business days. The refund will be credited to the original payment method used for the purchase. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
Partial Refunds
In certain circumstances, we may offer partial refunds at our discretion. This may apply when you have accessed a portion of the content but experienced significant issues, or when special circumstances warrant consideration.
Subscription Services
Monthly Subscriptions
Monthly subscription fees are billed in advance. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing cycle. No refunds will be provided for partial months.
Annual Subscriptions
Annual subscriptions may be refunded on a pro-rata basis if cancelled within the first 30 days and less than 20% of available content has been accessed. After 30 days, annual subscriptions are non-refundable, but you will retain access until the end of your subscription period.
Course Cancellations by Baltrivonexa
If Baltrivonexa cancels a scheduled live masterclass or removes access to course content you have purchased, you will receive a full refund or the option to transfer your purchase to an alternative course of equal or greater value.
Disputed Charges
If you dispute a charge with your payment provider before contacting us, your account may be suspended pending resolution. We encourage you to reach out to our support team first so we can address your concerns directly and avoid unnecessary complications.
Exceptions and Special Circumstances
We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside these policy terms, please contact us directly. We will review each case individually and may make exceptions at our discretion.
Changes to Course Content
Baltrivonexa reserves the right to update and modify course content to ensure accuracy and relevance. Minor updates and improvements to existing courses do not qualify for refunds. If substantial changes are made that significantly alter the course scope, existing students will be notified in advance.
Contact Information
If you have questions about our Refund Policy or need assistance with a refund request, please contact us:
Baltrivonexa
48 Clovelly Rd, Randwick NSW 2031, Australia
Phone: +61 2 6362 7770
Email: info@baltrivonexa.com
Policy Updates
Baltrivonexa reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the modified policy. Refund requests will be governed by the policy in effect at the time of purchase.
Consumer Rights
This Refund Policy does not affect any statutory rights you may have as a consumer under applicable law. Nothing in this policy limits or excludes any mandatory consumer guarantees or remedies that cannot be lawfully limited or excluded.